Billing FAQ

Answers to common questions about Premium, payments, promo codes, and receipts.

What do I get with Premium?

Premium unlocks higher daily AI-evaluation limits, auto-saves chances to your College List, advanced suggestions, and early access features. See pricing.

How do I upgrade to Premium?

Go to the Premium page and click Upgrade to Premium to open Stripe Checkout.

I paid but it says “We couldn’t verify your payment.”

If you finished checkout successfully, visit /billing/success while signed in to finalize Premium on your account. If issues persist, refresh and make sure you’re logged into the same BrightBound account used during checkout. Still stuck? Email us at brightboundai@gmail.com.

Can I use a promo code?

Yes. On the Premium page you can enter promo codes before purchasing.

How do I cancel my subscription?

You can manage your plan anytime from the Stripe customer portal (link coming soon). Until then, email us at brightboundai@gmail.com and we’ll cancel it for you.

Do you offer refunds?

If you ran into technical issues or were charged in error, contact us at brightboundai@gmail.com within 7 days. We assess refunds case-by-case.

Where can I find my receipts?

Stripe emails a receipt to the address used at checkout. If you don’t see it, check spam or email us at brightboundai@gmail.com and we’ll resend it.

Can I switch back to Free?

Yes—cancel Premium and your account will revert to the Free plan at the end of the current billing period.

Still need help?

Email us at brightboundai@gmail.com and include your checkout email and any error messages you saw. We’ll get you sorted.